Frequently asked questions
Frequently Asked Questions – Toni's Online Store
Toni’s Online Store warehouse is located in Viitasaari, Central Finland and all orders are shipped directly from our own warehouse. Below you will find answers to the most frequently asked questions about shipping, payments and returns.
Delivery
How quickly will my order be delivered?
I usually ship the pruduct same day of ordering. Posti's delivery time in Finland is typically 1-3 business days. Typical EU delivery time is 3-7 business days.
Payment
What payment methods can I use?
The online store accepts most common payment cards (Visa, Mastercard), as well as Google Pay and Apple Pay. All payments are processed securely through Shopify Payments.
Products
Are the products new and original?
Yes. All products are new and original. The products come from manufacturers, importers or European wholesalers, so their origin, availability and warranty matters are clear.
Do power meter pedals have a warranty?
Yes. Favero Assioma pedals come with an official two-year manufacturer's warranty.
Can I install power meter pedals myself?
Yes. Installation is easy with a standard pedal wrench. Clear instructions are included, and I'm happy to help via email if you have any questions.
Returns
Can I return a product?
Yes. Consumers have the right to return an order within 14 days of receiving it. If the order contains several products, the 14-day period starts when the last product has been received.
The product must be in excellent condition. The original packaging, accessories and resale condition must be preserved. For Favero pedals, the original seal and resale condition help ensure that the product is eligible for return. If the seal has been opened or the product has been handled more than necessary to check its nature, characteristics and functioning, a deduction may be made from the refund.
Digital products, such as PDF guides and digital training programmes, cannot be returned once the digital content has been delivered or the download link has been made available.
How do I make a return or cancellation request?
You can submit a cancellation or return request through your customer account by using the “Cancellations and returns” link in the footer of the store.
You can also contact us by email: info@toninverkkokauppa.com
Full return instructions can be found here: https://toninverkkokauppa.com/policies/refund-policy
Contact information
Where can I get help if I have questions?
I usually respond within the same day. You can reach me directly by chat or email: info@toninverkkokauppa.com